General Terms and Conditions

 

Should you send us an enquiry, ask for a proposal on the website https://escapegamebuilder.com/ or you plan to buy any of our services or would like to be an active user of the site, please, carefully read our General Terms and Conditions. Please, only use our website or services if you agree with all that is below written and consider yourself bound by its provisions.

This document shall not be registered, it shall be concluded in electronic form only, shall not be available for search in the future, does not refer to any Code of Conduct.

Questions about the functions, request of proposal, order and fulfilment processes of the website https://escapegamebuilder.com/ are answered at the below given addresses.

 

I. Operator’s data:

Name: MindQuest.hu Ltd.

Office: H-2473 Vál, Vajda János u. 44.

Postal address: H-1450 Budapest, Pf. 79.

Company registration number: 07 09 027015

EU VAT Number: HU25572014

Court of registration: Székesfehérvári Törvényszék Cégbíróság

 

II. Customer service:

E-mail: info@escapegemebuilder.com

Phone: +36 20 501 0761

Requests for proposals are processed on weekdays between 9:00 am and 5:00 pm

Requested proposals are sent within 2-5 workdays

Other questions are replied within 1-3 workdays

The services we offer

You can read about the services we offer at our website https://escapegamebuilder.com/ under “Services” and “Rooms” in the menu.

The services we offer fall into the below categories:

On the website https://escapegamebuilder.com/, Mindquest.hu Ltd. (doing business as Escape Game Builders) offers escape room building and maintenance services. The prices shown for each service were formed considering the VAT regulations within the territorial scope of the European Union and may differ relevant to the location of the service to be conducted in accordance with the effective regulations.

Requesting a proposal, submitting a question

Proposals can be requested, or questions can be submitted on the website https://escapegamebuilder.com/ without registration under “Contact us” in the menu.

 

Please note, that in case of requests for proposal or other questions submitted providing certain personal data is necessary, moreover proposal requests also require some information about your business or business plans. With the data provided we can give you more accurate feedback and answers to your questions, proposal requests. The information you share with us about your business or business plans shall be handled as a business secret at all times. The personal data you share with us shall be handled according to the regulations of the European Union in effect. You can read more about this in our Privacy Policy.

 

Data required for proposal requests:

  • Name,
  • E-mail address,
  • Phone number,
  • Planned date of opening,
  • Location of the business (city, country)
  • Planned number and category of escape rooms
  • Important additional comments (optional)

 

Data required for submitting a question:

  • Name,
  • E-mail address,
  • The question

 

The processing of proposal requests and submitted questions

Requests for proposals and question submitted on the website https://escapegamebuilder.com/ are processed on weekdays between 9:00 am and 5:00 pm. If a proposal request or a question is submitted outside the process period described above, it is handled on the next workday.

 

Our Customer Service sends an automatic verification e-mail to every inquiry to provide information about the date by which you can expect a reply to your question or the requested proposal to be sent to you.

Requested proposals are sent within 2-5 workdays

Other questions are replied within 1-3 workdays

In case you do not receive our verification email right after you sent your question or proposal request, please check your SPAM folder.

Ordering/contracting process

  1. You can choose the type and quantity of services you would like to buy.
  2. After receiving your proposal request, based on the data you provided, we send you the calculation of the estimated price of implementation (hereinafter target price).
  3. If you accept the target price we offer, we will make more accurate calculations for which you will be required to provide further details about your business plan (e.g. the floor plan of your shop, the exact size of the rooms etc.)
  4. After we mutually agreed on the further details of the implementation work (e.g. starting dates, deadlines) signing a contract will be necessary to officially finalize the order.

 

Please, consider the below important factors regarding orders:

  1. We retain the right to partly or fully reject any confirmed order where a written contract has not yet been signed. Partial fulfilment may only happen after consulting the customer. When the price has been paid in advance, it shall be transferred back to the account it was payed from. Guarantee for defects liability shall be provided only when a written contract is concluded.
  2. Information regarding your business or business plan shall be required from you exclusively for the purpose of an accurate price calculation and consultancy. The information you share with us shall be handled as business secret, we shall not transfer it to any third party.
  3. You are bound to handle all the information we share with you (e.g. prices, building methods functional details, escape room floorplans and designs, etc.) as business secret. Transferring this information to any third party or applying them in your own business is strictly prohibited and shall automatically give rise to legal proceedings.
  4. The pictures, on the website https://escapegamebuilder.com/ under “Rooms” in the menu, always show escape rooms we have built. However, please note, that the rooms we build for you shall not be 100% identical with the ones in the pictures, for the size and shape of the space available for building may require different solutions.
  5. Prices shown on the website https://escapegamebuilder.com/ are target prices and serve information purposes only. Please note, that the prices may be influenced by the location, certain customs procedures, the size, location and condition of the shop.
  6. The prices of services shown on the website https://escapegamebuilder.com/ were formed according to the VAT regulations within the European Union as described in Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax.
  7. The service prices listed on the website https://escapegamebuilder.com/ and those sent in our unique proposals do not include the following:
  • Renovation work outside or inside the building of the future business
  • The transportation of the tools and elements from Budapest to your location
  • The travelling and accommodation costs of our team during the implementation phase

 

Other provisions, information

Matters not covered by this General Terms and Conditions shall be governed by the laws in force within the territorial scope of the European Union.

By visiting the webpages of https://escapegamebuilder.com/, furthermore by submitting your questions or proposal request you agree to accept the General Terms and Conditions and the Privacy Policy of MindQuest.hu Ltd.

 

 

06.15.2019, Budapest, Hungary